Privacy Policy

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Last Updated: September 29, 2026

Certified Training Solutions, LLC (“Certified Training Solutions,” “CTS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

Information We Collect

We may collect information you voluntarily provide when you register for training, create an account, purchase a course, contact us, participate in a class, or otherwise use our website or services. This information may include your name, employer or organization, email address, telephone or mobile number, billing information, course registration information, training records, and communications with us.

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, and information about your interaction with our website.

How We Use Your Information

We may use your information to:

• Process course registrations, purchases, and payments;

• Provide and administer training services;

• Communicate with you regarding your courses, registrations, schedules, training requirements, and account;

• Send class confirmations, reminders, scheduling changes, and other training-related communications;

• Allow instructors or CTS staff to contact you regarding your scheduled training;

• Maintain training and completion records;

• Provide customer support;

• Improve our website, courses, and services; and

• Comply with applicable legal, regulatory, and recordkeeping requirements.

SMS/Text Messaging

If you provide a mobile number and consent to receive text messages, Certified Training Solutions and its instructors may send you SMS/text messages related to your training, including registration confirmations, class reminders, scheduling information, instructor communications, and other course-related notices.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages or HELP for assistance. Opting out of text messages will not prevent us from contacting you through other methods when necessary regarding your registration or training.

We do not sell, rent, or share your mobile number or SMS consent information with third parties for their own marketing or promotional purposes. We may provide information to service providers that assist us in delivering our text messaging services, solely as necessary to provide those services.

Consent to receive SMS messages is not a condition of purchasing training or other services.

CTIA recommends documented opt-in consent and clear mechanisms for recipients to stop future messages. CTIA

How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that assist us with services such as payment processing, learning management, website hosting, communications, and business operations. These providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, regulation, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, or business.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, and improve our services. Your browser may allow you to control or disable certain cookies.

Third-Party Services and Links

Our website and training services may contain links to or integrate with third-party websites and services. Their privacy practices are governed by their own privacy policies, and Certified Training Solutions is not responsible for the privacy practices of third parties.

Your Choices

You may contact us to request that we update or correct personal information we maintain about you, subject to any information we are required or permitted to retain for legitimate business, legal, or regulatory purposes.

You may unsubscribe from marketing emails using the unsubscribe instructions contained in those messages and may opt out of SMS messages by replying STOP.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

Questions regarding this Privacy Policy may be directed to:

Certified Training Solutions, LLC
(A Florida LLC)

Mailing address: 2042 Town Center Blvd #120

Knoville, TN 37922

Privacy Policy for Certified Training Solutions

Ph: 307-640-5859